Refund policy
Cliarra Refund & Returns Policy
At Cliarra, we are committed to providing high‑quality health and wellness products and a reliable customer experience. If your purchase does not meet expectations, our refund and returns policy outlines the conditions under which returns, exchanges, and refunds may be issued.
1. Eligibility for Returns
Customers may request a return within 30 days of receiving their order.
To qualify for a return:
• The item must be unused, unopened, and in its original packaging.
• The product must be in the same condition as received.
• Proof of purchase (order number or receipt) must be provided.
Items that have been opened, used, or damaged after delivery are not eligible for return.
2. Non‑Returnable & Non‑Refundable Items
For hygiene and safety reasons, the following items cannot be returned or refunded:
• Opened or used products
• Items damaged due to customer handling
• Clearance, promotional, or final‑sale items
• Gift cards
3. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Please include:
• Your order number
• Clear photos of the product and packaging
Upon verification, we will provide a replacement at no additional cost.
4. Refunds
Once your returned item is received and inspected, you will be notified of approval or rejection.
Approved refunds will be issued to your original payment method.
Processing times vary by payment provider but typically take 3–7 business days.
5. Late or Missing Refunds
If you have not received your refund after 7 business days:
• Review your bank or card statement
• Contact your payment provider
• If the issue persists, email us
6. Exchanges
Exchanges are only offered for items that are defective or damaged.
To request an exchange, contact our support
7. Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
Return instructions will be provided once your request is approved.